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Complaint against 100Bestbuy site. Not delivered my order and also customer service is not responding to my e-mail. against 100BestBuy.com

By Anila Suresh on Friday, July 12, 2013 03:41 PM

Against 100BestBuy.com Neels Blue Net Anarkali(A-70011)

Filed under: Clothing, Shoes & Accessories

Disputed amount  Rs 864.00

Complaint is Closed Replies 3  

At first I got a mail saying "Samsung Galaxy S4 is here at just Rs 799" as the 'Deal of the Day'. I logged in to the site and registered for the deal and got a confirmation mail also. They said if we are not a winner then they will return the amount back to our account. But 2 days later I got a mail saying my transaction failed and i replied to them with confirmation mail. Finally I got the amount as credits in my 100bestbuy account. This is a kind of trap where they are forcing people to buy products from their site again. I wanted my money credited back in to my bank account and not as credits in the site's account.

And even then I thought it is ok and bought a kurti for 864 INR using this credits a I had to pay the extra amount. But I have not received the product till now. I had mailed them and got an acknowledgement mail back. nothing else.
Please help me.

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Replies:

  • suksh
    suksh

    Replied on Tuesday, July 16, 2013 12:24 PM

    Dear Anila Suresh ,

    We would like to inform you that we can not trace your details without your contact number.Kindly mention your contact number or reference number so that we can solve your issue soon.


    If any more queries kindly contact us at service@100bestbuy ,call us on 080 - 67536400:


    Regards
    100bestbuy



  • Anila Suresh
    Anila Suresh

    Replied on Tuesday, July 16, 2013 02:31 PM

    Today I got the product from 100BestBuy. But what i have ordered is 'Neels Blue Net Anarkali(A-70011)' but the product which I got is ‘Neels Georgette Anarkali with Red Potly Button’. I am fed up with their service. I don't want their product any more. I want my money back.

    Also they have not given any order no: and also I am not able track the order if i log in to my account. I am only able to view the cart. Once the amount is payed it is removed from cart and can't find the item anywhere. No shipment no, no order number... nothing is mentioned to track the order. Very poor service.
  • suksh
    suksh

    Replied on Monday, December 02, 2013 03:09 PM

    Dear Anila Suresh,
    We apologizes for inconvenience happened from our service,we like to confirm you that due to some technical problems you have received the wrong product ,we kindly request you to send back the product to the address mentioned below and email the attachment of courier receipt so that we can trace your details and Replace your product.And you order number is 11355724.


    Please courier the product at address mentioned below :

    suksh technology private limited
    salarpuria hallmark, #15/3@16, 4th floor
    kadubeesanahalli outer ring road
    Bangalore 560087 India

    If any more queries kindly contact us at service@100bestbuy ,call us on 080 - 67536400:

    regards,
    customer care team

Complaint is closed