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No warranty for online products against VOLTAS

By Paroma Deb on Saturday, May 21, 2016 06:59 PM

Against VOLTAS Voltas 1.5 Ton 183V IY 3 Star Inverter Split Air Conditioner..

Filed under: Electronics & Appliances

Disputed amount  Rs 37,990.00


We bought Voltas 1.5 Ton 183V IY 3 Star Inverter Split Air Conditioner on 21 April from Snapdeal.
We called Voltas several times for installation request to get the same answer"technician will visit you soon" but never
This delayed the installation for more than 20 days and then after a month when we installed it through third party services.

It worked for 8 hours and then AC STOPPED WORKING.
We called VOLTAS again,
Visiting Voltas agents first diagnose coolant gas issues and asks us to pay for gas refill of a brand new AC.
On second visit , the technician detected that the PCB has burned out, he then asked us to call his office
asking for replacement. So, when we called his office,the person at the other end said PCB is not available, currently and
said since we bought the AC online from snapdeal, he wont be able to provide replacement for the AC.

On notifying this to SNAPDEAL, they now say that the return period is over and they can't help us.

Now we have a brand new dead AC with neither Snapdeal nor Voltas helping us.

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