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wrong billing against Tata Docomo Tele Services

By stephen horta on Tuesday, November 08, 2016 08:01 AM

Against Tata Docomo Tele Services telecom services

Filed under: Mobile & Telecommunications

Disputed amount  Rs 1,481.00

In Progress Replies 2  

I am using tata DoCoMo sim 2 No's which is postpaid. In my plan 299 I used to get 600 mins and 1gb 3g data free, once 3 g data finishes 2 g data will be unlimited free.
In the month of September I decided to port my sim and I sent a port request, after which I got a call from DoCoMo that they will giv me more 600 mins free in addition to 600 mins which they already giving and 1.5 GB of internet free after consuming my 1 gb 3g data. So I dropped my plan to port and continued with DoCoMo and paid the bill. But I dint get any such offer which they promised in the month of October I again sent a port request and they give me again the same offer which I accepted but when my 1 GB internet got over I called to customer care and again they refused that i will get any such additional offer but after that they gave me 1.5gb

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  • Tata Docomo
    Tata Docomo

    Replied on Tuesday, November 08, 2016 12:35 PM

    Dear Customer,
    Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and exact location so that we can get in touch with you and assist you better.
    Thanks and Regards
    Customer Care
    Tata DOCOMO.

  • Tata Docomo
    Tata Docomo

    Replied on Monday, November 14, 2016 03:42 PM

    Dear customer,
    As you have still not shared your contact details we assume that your issue is resolved, in case you have any further queries /issues you can mail us at
    Thanks and regards,
    Customer care
    Tata Docomo

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