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DEFECTIVE MODEL AND DEFICIENCY IN SERVICE against YAMAHA MOTORS

By SUMAN PATRA on Saturday, November 25, 2017 06:50 PM

Against YAMAHA MOTORS FZSFI V2.0

Filed under: Cars, Bikes & Vehicles

Disputed amount  Rs 100,000.00

In Progress Replies 2  

Sir,
With utmost sadness and disgust I Suman Patra on behalf of my father Mr.Nityananda Patra wants to state that I was cheated and now I regret why I bought a Yamaha Product. I bought Fzsfi v2.0 on 26th June and suddenly after a period of time the bike stopped in the middle of the road(19TH JULY) . My father called the Dealership Shreya Automobiles (Bankura,West Bengal) and they sent some guys and said battery was down and suggested my father to drive the bike regularly for around 10-12 kms, though it sounded funny. Now after buying a bike of Rs 1,07,000 I have to drive the bike for 10kms regularly wasting petrol. On the 2nd time the same problem recurred in the middle of a highway and being a 50yr aged my father had to push the bike and bring it back to the dealership, same remedy was told. On the 3RD time the story was a little bit different, though same problem they kept the bike for 2days and said the Plug was getting loose due to jerking and rest assured us the problem will not happen again. Again on the 4TH time the same problem and it was on 16TH October and I called your customer care helpline and they took a complaint (IC-33155-S3H6) and assured me that we will take strict action from our side if the problem occurs again. The most disheartening reply from your side was your Technical Advisor gave me a call and said is everything fine, I said yeah the Dealer changed the Battery and also the Battery Regulator and even they said the same problem would occur again as the time period of recurring the same problem is of 15 days from the date it is solved. Now, your Technical Advisor said I had a talk and I cannot come at this point of time due to festive season Diwali. From my side when I called your customer care helpline they said in a harsh manner that Please don’t call us again and again and we are keeping your problem under observation period and assured me that the same problem would not occur again. Finally the complaint closure mail IYM:0001647 came to me on 23rd October that necessary actions have been taken to meet your concerns. Now, after completing the second service on the 1st week of this month the same problem occurred as of 22ND November and finally I decided that I won’t be handing over my bike to the dealership service guys as according to my point of view they are simply unskilled and they have been given 4 chances. I want a new Bike of same model as I won’t be keeping a defective piece or whatsoever.
Did Yamaha failed to provide me satisfactory service?
Did the company cheat me?
Is the company not liable to replace the defective model and provide me with a new one?
These questions came to my mind and I finally took a step forward to take the issue to Consumer Forum.
Now, on my part I kept Yamaha informed but they failed to resolve my problem, now I am taking this issue to Consumer Forum for proper solution. I have been cheated and I will never suggest any people to buy a Yamaha product. Kindly, follow-up with me regarding the same issue as I am taking this issue to Higher Authorities and I have brought this Issue to your notice. I will solve all the disputes there only and take strict action against the dealer Shreya Automobiles and Yamaha . Being a law student I know my rights and how to protect those. I am attaching a supporting proof of purchase document.

I had sent a write-up and also I have forwarded the complaint to Yamaha India registered address.

Thanking you,
Suman Patra
Contact- nityananda.patra1967@gmail.com
Sumanrko65@gmail.com

Ph- 9474144885/8670531150/8770443661

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Replies:

  • SUMAN PATRA
    SUMAN PATRA

    Replied on Saturday, November 25, 2017 06:53 PM

    UPDATE- AS OF24TH NOVEMBER THEY ARE CHANGING THE WIRING OF THE BIKE. I WILL SAY IT IS A DEFECTIVE MODEL THAT THEY SOLD TO ME.

    CAN THEY GIVE ME IN WRITING THAT THE SAME PROBLEM WILL NOT OCCUR AGAIN. AND IN CASE OF ANY EMERGENCY IF THE BIKE STOPS THE COMPANY WILL BE LIABLE FOR THE DAMAGES AND COMPENSATION FOR THE SAME?

    I WANT A NEW MODEL AS IT IS A DEFECTIVE ONE.



  • SUMAN PATRA
    SUMAN PATRA

    Replied on Sunday, November 26, 2017 07:08 PM

    As of 26th November they handed over the bike to us by keeping the bike for 2 days. Now, the dealership is saying that we have to install kick start in the bike by paying Rs 3,000. In the market Fzsfi is a fuel injected model and the company sells it without kick. If there is any fault in the model the company should do the necessary arrangements not the consumer. I want to take this issue directly to Consumer Forum. Please do the necessary arrangements.

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